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Do you understand the 10 business values RPA can bring?
What benefits can it bring to the enterprise and what business value does it have?The driving force of RPA is to reduce operating costs and manpower investment through automation technology.Improve operational efficiency Robots work faster than ordinary people and can run 24 hours a day, while human employees may slow down their normal work efficiency due to physiological or psychological factors such as fatigue, laziness and distraction.If the cost saving of automation should not be discussed too much at present, the problems worth discussing are the saving of time and the improvement of efficiency.Instead of painstakingly calculating the activity cost of each link, we might as well devote our energy to how to improve the production efficiency of automation and how personnel should cooperate with the automation process.Take a long-term view. Cost reduction is just a by-product of efficiency improvement. For how to maximize efficiency, we need to consider the following points.1. The reasonable work schedule of the robot should be considered to give full play to the use efficiency of a single robot and the cooperation efficiency between robots. 2. Try to adopt the robot operation mode without human participation and cooperation, so as to reduce the efficiency loss caused by human-computer interaction. 3. For enterprises that have just tried to use RPA, the initial implementation process is a single process, that is, it occurs in a certain part of the whole process Improve process quality and accuracy of business processing Improving process quality is to maximize the quality of the deliverables of the process and reduce waste in the process.Although some enterprises have very strict operation specifications, human employees often lose or reverse the processing steps in their work, which will affect the quality of deliverables or bring hidden dangers to the subsequent processing process.Such mistakes are difficult for managers to supervise, because they will not use manual methods to supervise every work detail of employees, and usually use the apprenticeship method of "mentoring" of old employees.Employees are usually unaware of these mistakes and may not be found until they cause direct losses to the enterprise many years later. RPA must be strictly implemented in accordance with the established design steps, and usually select the operation mode of human employees with the best efficiency and quality to implement. These implementation processes are fully and transparently displayed in front of managers.In some complex business operations, employees' manual operations are prone to errors. When errors occur, complex error correction processing is required.RPA process is based on structured data, so it can achieve 100% accuracy in theory. However, this does not mean that RPA will never make mistakes. If there are some situations that have not been tested before, it is likely to lead to the wrong operation of RPA robot.In addition, once the RPA has a wrong operation, the error will also be executed 100% until someone finds it. Therefore, RPA not only needs to improve the testing work, but also needs to continuously optimize and improve in production, conduct regular inspection, gradually bridge various situations in the real operation link, and constantly improve the stability and robustness of the robot. Just as teachers in the factory love their own machines, employees should also love the robots that help you complete your work.Improve process compliance and security Due to the continuous strengthening of regulatory compliance requirements inside and outside the enterprise, the introduction of some new rules and regulations also increases the burden on the business process.Therefore, in case of manual error, RPA can record every step of business processing and provide complete and transparent information for compliance administrators.Some necessary compliance operation requirements can be uniformly loaded into the automatic script of the robot, which can avoid the risk caused by human negligence of these rules.Risk and compliance departments in enterprises can also use RPA to help them perform inspections，So as to reduce their own daily workload and improve regulatory efficiency.Because security involves a wide range, we use two examples to illustrate it.One is about data security. Enterprises often involve the operation of some sensitive business data. If these data are processed manually, there may be the risk of tampering and disclosure. If RPA is introduced, the data is processed by robots, and then the operation process is hidden from people, the contact between employees and sensitive data can be minimized, so as to reduce the possibility of fraud and violation.
The other is about network security. Some companies will strictly prohibit employees from accessing external websites on their work computers. Employees are worried that they will be attacked by external viruses or trojans when browsing the company's websites, which may be caused by employees' carelessness. This method is actually a double-edged sword. While protecting the security of the website, it limits employees' convenient access to external network information. However, RPA can solve this problem well. It will only access fixed websites and obtain fixed information according to the established rules, and will not click or browse other information, so there is no risk for RPA to open network permissions.If employees need any extranet information, they can use robots to help capture it.RPA, which is both human and machine like, can help us solve many problems in enterprise operation.The reasons why RPA can improve agility include less investment, short cycle, quick effect and easy learning. In addition, there are many agile features embodied in the implementation of RPA.For example, because the manual operation of robot simulation has many details, it is difficult to fully express the requirements specification written on traditional paper. Usually, business personnel and developers need to participate in the development process and discuss together to determine each implementation detail.The above business values also rank among the top in the user feedback statistics, indicating that these values are recognized by both the supplier and the demander of RPA. However, there is a dispute between the two sides about the implementation speed of RPA project.In various practical cases, we found several reasons for the delay of RPA project.First, at present, most enterprises are implementing some RPA pilot projects. From it developers to business personnel to competent leaders, they are not familiar with the idea, technical characteristics, software products and implementation methods of RPA. Even those external service providers only have a small number of RPA experts, and the shortage of internal and external talents has caused a long learning curve, This affects the delivery cycle of the project.
Second, the existing process standardization and regularization of the enterprise are not enough to meet the implementation of RPA project, so it takes a long time to sort out the process and rules in the early stage of the project, resulting in the work exceeding the original expectation; In addition, the original management system in the enterprise can not meet the implementation characteristics of RPA project. For example, it is usually necessary to apply for a new user ID and password for the robot for system operation, but the original approval process of the enterprise is only for the entry of new employees, so it can not be continued in the process, and multiple communication is required in the middle. There are many similar examples. Therefore, the obstacles in project management process and mechanism are the reasons why RPA project cannot be carried out smoothly. Fortunately, for those industry leaders who are willing to participate in RPA practice, they are willing to look at these issues with a more open mind，only by facing and solving the problems can we avoid the risks of large-scale implementation of RPA projects in the future.Improve customer experience Generally, we think that RPA only provides help for the background operation of enterprises, but in fact, RPA can also play a role in the field of external customer service.First, RPA technology can be applied to the field of external customer service.
Second, RPA can directly help customers realize self-service.
Third, even if RPA is only applied to the internal operation process of the enterprise, the acceleration of the background will also bring the acceleration of the front desk, which is finally reflected in the improvement of customer service efficiency. Improve employee satisfaction and bring employee skill transformation When employees are just beginning to understand RPA, they may vaguely feel that robots will affect their existing jobs and even whether the enterprise will lay off employees.However, in all cases, we see that more enterprises use RPA to reduce employees' repetitive work and boring system operation, or use RPA to supplement those long-term understaffed positions.All enterprise managers have a clear understanding of this. At present, what is more needed is that humans and robots can coexist and work side by side, hoping to avoid employees' bad emotions in repeated work.Eliminating bad emotions is even more valuable than reducing the workload, because bad emotions may cause employees to lose their work enthusiasm, or even leave their existing posts or enterprises, and this emotion will infect each other among employees, resulting in the weakening of the combat effectiveness of the whole team.Managers want employees to grow at work，RPA can accurately perform employees' manual tasks, so that employees can devote more time to more valuable work.Front line employees can become problem solvers and relationship builders, so that they can obtain a bright career prospect.Give full play to the value of process in the enterprise If "data" is the blood of a company, then "process" is the skeleton of the company.RPA has the opportunity to make the level of it solidification more detailed, that is, the "operation step" level is not only solidification, but also allows the robot to retain the data of each operation detail, which is difficult for human employees.Such fine process monitoring can enable managers to analyze each operation step of the robot, quickly identify the bottlenecks in the process, understand the operation more clearly, and provide opportunities for continuous process optimization in the enterprise.RPA is actually an effective supplement to the original process management thought and management system. With the help of automation, we can further tap the potential of process management in enterprise operation, improve the level of process performance, and open a new window for process managers.Improve the cooperation level between business departments and technology departments As for the cooperation mode between the business department and the science and Technology Department of traditional enterprises, the business department usually puts forward the construction demand of the information system. As the contractor of the system, the science and technology department is responsible for the procurement, construction, online, operation and maintenance of the system. In the process of cooperation, the main contradictions between the two sides appear in two places，One is the demand stage, the other is the maintenance stage.In the demand stage, the science and Technology Department believes that the needs put forward by the business department are not clear and detailed enough, and often change; The business department believes that it does not understand technology and system construction, so it is unable to come up with more accurate requirements. In the maintenance stage, the business department believes that the science and technology department does not repair the problems in the system operation in time; For the new supplementary demand, the science and Technology Department has delayed again and again.The science and technology department is subject to problems such as system architecture and online risk, and is unable to respond quickly under the condition of limited investment resources. In this cooperation mode, in the long run, the two sides often complain to each other and accumulate a lot of resentment.The emergence of RPA will bring about a change in the situation.On the side of the business department, because it needs to be deeply involved in the combing process of the robot process, and may personally participate in the automatic maintenance work, or even repair the bug of the program by itself. In this way, the business personnel will gradually understand the working mechanism of the computer and deepen their understanding of the science and technology department.This not only improves the overall it construction efficiency, but also improves the business department's own initiative in the application and maintenance of automated processes.When the business department continuously strengthens the ability of RPA application and maintenance, the technology department will also get fewer automatic change requests, which can reduce the working pressure of system maintenance.In the science and Technology Department, during the implementation of RPA project, scientific and technological personnel need to often work side by side with business personnel to discuss and analyze the automatic treatment scheme of each link, so that technicians can deeply understand the business process and improve the business level.Because RPA project has the characteristics of low risk, short construction cycle and quick effect, the science and technology department can quickly realize the new demand or change demand put forward by the business department, which also increases the trust and satisfaction of the science and technology department in the enterprise.
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